Shipping policy

Shipping Policy

Last Updated: July 8, 2026

At Lovridge, we are committed to delivering your order as quickly and safely as possible. Our products are fulfilled through trusted international fulfillment partners and shipped directly to customers worldwide.

Please read this Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Processing includes:

Order verification
Quality inspection
Packaging
Preparation for shipment

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note that processing time is separate from shipping time.

Estimated Delivery Time

Once your order has been shipped, the estimated delivery time is approximately 4 business days for most destinations we serve.

While we work hard to meet this estimate, delivery times are not guaranteed and may vary depending on factors beyond our control, including:

Customs inspections
Severe weather
Carrier delays
High shipping volume
Public holidays
Local delivery conditions

Please note that the estimated delivery time does not include the 1–3 business day processing period.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping destination and the shipping method available for your order.

From time to time, Lovridge may offer free shipping promotions. Any applicable offer will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become available after your package has been dispatched.

Multiple Shipments

Some orders containing multiple items may be shipped separately from different fulfillment centers.

If this happens:

You may receive more than one tracking number.
Your packages may arrive on different days.
You will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

Lovridge is not responsible for delays caused by customs clearance procedures.

Shipping Delays

Although most orders arrive within the estimated delivery timeframe, unexpected delays may occasionally occur due to circumstances beyond our control, including:

Customs processing
Weather events
Transportation disruptions
Carrier operational issues
Peak holiday seasons
Natural disasters

Shipping delays do not automatically qualify for a refund if the package is still in transit.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect or incomplete address is provided:

We cannot guarantee successful delivery.
Additional shipping fees may apply if the order must be reshipped.
Refunds cannot be guaranteed for packages delivered to the address provided by the customer.

If you notice an error in your shipping information, please contact us immediately. If your order has not yet entered processing, we will do our best to update it.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit, we will gladly offer either:

A replacement shipment, or
A full refund.

Packages that are delayed but still in transit are not considered lost.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Verify your shipping address.
Check around your property.
Ask family members, neighbors, or your building management.
Contact the shipping carrier for additional information.

If you still cannot locate your package, please contact us within 21 days of the recorded delivery date so we can assist you.

Failed Deliveries

If a package is returned because:

An incorrect address was provided,
The shipment was refused,
The package was left unclaimed,

the customer may be responsible for any additional shipping costs required to resend the order.

Shipping Restrictions

We currently ship to most countries worldwide.

However, in rare cases, shipping restrictions or local regulations may prevent us from delivering to certain destinations. If we are unable to fulfill your order, we will notify you promptly and issue a full refund.