FAQ

Orders & Shipping

How long does shipping take?
Orders are processed within 1-3 business days. Once shipped, delivery typically takes around 4 business days depending on your location.

How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address.

Do you ship internationally?
We work with international fulfillment partners, so delivery times may vary by destination. Exact rates and timeframes are shown at checkout.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also check your order status anytime from My Account.

Can I change or cancel my order after placing it?
If you need to make a change, contact us as soon as possible after placing your order. Once an order has entered processing, we may not be able to modify or cancel it.

Returns & Exchanges

What is your return policy?
You have 21 calendar days from the date of delivery to request a return.

Can I return an item because it doesn't fit or I changed my mind?
We're unable to accept returns for reasons such as change of mind or incorrect size/color selection, unless the item arrived defective or we made an error with your order.

Do you offer direct exchanges?
We don't offer direct exchanges. Approved returns are processed as a replacement or a refund after review.

How long does a refund take once approved?
Once your return is received and approved, refunds are processed back to your original payment method. Processing times can vary depending on your bank or card provider.

My item arrived damaged or wrong — what do I do?
Contact us right away with your order number and a photo of the item. We'll make it right.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Do you offer discount codes or promotions?
Yes — sign up for our newsletter to be the first to know about new drops, restocks, and exclusive discounts.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure checkout, and we never store your card details directly.

Sizing

How do I know what size to order?
Check out our Size Guide for measurements and fit tips.

What if I'm between two sizes?
If you're unsure, feel free to contact us before ordering — we're happy to help you pick the right fit.

Products & Care

How do I care for my Lovridge pieces?
Care instructions are listed on each product page and on the garment's care label. In general, we recommend gentle or hand washing to preserve fabric quality and delicate details.

Will an item be restocked if it's sold out?
Restocks depend on the style and fabric availability. Sign up for restock notifications on the product page if you don't want to miss it.

Your Account

Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders, save your info for faster checkout, and view your order history — you can do that from My Account.