Refund policy

Last Updated: July 8, 2026

At Lovridge, we want you to shop with confidence. Customer satisfaction is important to us, and we are committed to providing fair solutions whenever an issue arises.

As an online clothing store, our products are fulfilled by trusted international fulfillment partners. Because of this, our return and refund policy reflects the realities of international shipping while ensuring a transparent and customer-friendly experience.

Please read this policy carefully before placing your order.

21-Day Return & Refund Window

You may request a return or refund within 21 calendar days from the date your order is marked as delivered.

Requests submitted after the 21-day period may not be eligible for a refund or replacement.

Eligible Returns & Refunds

You may be eligible for a refund or replacement if:

Your item arrived damaged.
Your item is defective or has a manufacturing defect.
You received the wrong item, size, or color due to our fulfillment error.
Your item is significantly different from the product description on our website.
Your package is confirmed as lost by the shipping carrier.

To submit a claim, please contact us within the 21-day period and include:

Your order number
Your full name
The email address used for your purchase
Clear photos of the item
Photos of the shipping package and shipping label
A short video showing the issue (if applicable)

Claims without sufficient evidence may require additional information before a decision can be made.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will carefully review your claim.

Once approved, we may offer one of the following solutions:

A replacement at no additional cost.
A full refund.
A partial refund, when appropriate.

Our goal is always to resolve these issues as quickly as possible.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit, you may choose between:

A replacement shipment, or
A full refund.

A package is not considered lost while it is still actively moving through the carrier's network or experiencing normal shipping delays.

Delivery Delays

Shipping times shown on our website are estimates.

International shipments may occasionally be delayed due to:

Customs inspections
Weather conditions
Carrier delays
High shipping volume
National holidays
Other circumstances beyond our control

Shipping delays alone are not grounds for a refund if the package remains in transit.

Order Cancellations

Orders may be canceled only before they enter processing.

Because orders are processed quickly, we cannot guarantee cancellation requests.

Once an order has entered production or has been shipped, it cannot be canceled or modified.

Standard Returns

Because each order is fulfilled specifically for you, we do not accept returns simply because:

You changed your mind.
You ordered the wrong size.
You ordered the wrong color.
You no longer want the item after it has shipped.

If you are unsure about sizing, please review our Size Guide before placing your order.

Return Shipping

Do not return any item without first contacting our Customer Support team.

If a return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the return is the result of:

A defective product
A damaged product
An incorrect item sent by us

For approved claims involving low-value items (generally under $30 USD), we may issue a refund or replacement without requiring the item to be returned.

Non-Refundable Situations

Refunds and replacements cannot be issued if:

An incorrect or incomplete shipping address was provided.
The package was refused by the customer.
The package could not be delivered because no one was available to receive it.
The item was damaged through misuse, improper care, washing contrary to the care instructions, alterations, or normal wear and tear.
The request is submitted after the 21-day claim period.
Minor variations in color due to monitor or mobile screen settings.
Minor measurement differences within normal manufacturing tolerances.
The item has been worn, washed, stained, altered, or is no longer in its original condition.

Refund Process

Once your refund has been approved:

Refunds will be issued to your original payment method.
Refund processing usually takes 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the refund is due to our error.

All refunds are processed in U.S. Dollars (USD). If your payment was made in another currency, your financial institution may apply exchange rates or currency conversion fees, which are outside of our control.